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General Terms and Conditions for

Instructions on withdrawal for digital content (digital products)

Model withdrawal form




A. General Terms and Conditions for

Scope of application, definitions of terms

These General Terms and Conditions form the contractual basis between the operator of the website (hereinafter referred to as “website”) and individuals (hereinafter referred to as “you”).

The respective applicable version of the General Terms and Conditions as at the date of concluding the agreement shall be pertinent.

Operator of the website and your contractual partner is Pascal Reinhardt, Alt-Stralau 44a, 10245 Berlin, Germany (hereinafter referred to as “we” or “us”).

The user’s contractual provisions shall not be a component of the contract, insofar as we do not provide express agreement.

The offer is not directed at resellers.


Formation of the contract

The offers on the website are not binding. Errors remain reserved.

The customer can select content via the shopping cart and send his order via the “place order”-button.

The purchase contract is concluded when the provider makes the ordered content available for download at the end of the ordering process.


Reservation of title

All goods remain our property until paid for in full.



Payment is made using the options of payment indicated on the website.

If payment is made by credit card, the credit card account will be charged immediately upon completion of the order. Otherwise, payment of the purchase price is due 14 days after receipt of the invoice. If the due date of payment is determined by the calendar, the customer is already in default by missing the deadline. If payment in advance has been agreed, payment is due immediately after conclusion of the contract.


Notice on the Right of Withdrawal

Please note that your right of withdrawal will expire prematurely if you have expressly agreed to commencing performance of the contract before the expiry of the withdrawal period and you confirm that you are aware that you will thereby lose your right of withdrawal upon commencement of performance of the contract.

This notice is not part of the statutory withdrawal policy.


Warranty, Guarantee

The statutory right to defects applies.

There is only a guarantee (within the meaning of § 443 German Civil Code) for the goods delivered by us if this was expressly given in the order confirmation for the respective article.



The statutory liability law applies.


Online dispute resolution platform

The EU commission provides a platform for out-of-court dispute resolution. This provides consumers with the opportunity to resolve any disputes connected to their online order out of court in the first instance. The dispute resolution platform can be found here:


Data privacy

We process your personal data for a particular purpose, and in accordance with the statutory regulations of the GDPR and BDSG.

For more information, please refer to the privacy policy: Data Privacy Protection.

Final Provisions

This contract is subject to the law of the German Federal Republic under exclusion of the UN CISG, insofar as no mandatory regulations conflict with this.

The contractual Language is English, insofar as no mandatory regulations conflict with this.

The user can view and print the current terms and conditions on the website. We do not safe the text of the contract.


B. Instructions on withdrawal for digital content (digital products)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Pascal Reinhardt, Alt-Stralau 44a, 10245 Berlin, Germany, Tel.: 017662537379, E-Mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

- End of the Information concerning the Right to Withdraw -



C. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)



Pascal Reinhardt, Alt-Stralau 44a, 10245 Berlin, Germany



I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),





Ordered on (*)/received on (*)





Name of consumer(s)





Address of consumer(s)











Signature of consumer(s) (only if this form is notified on paper)







(*) Delete as appropriate.

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